You can use customer service as a powerful tool to set yourself apart from your competition. It’s one of the strengths a small business has, and by emphasizing customer service,...

Networking is the art of making and utilizing contacts. The goal of networking is to create a pool of people and information that can directly increase the quality of your...

Your marketing plan should be a clear, concise, and well thought out document that guides you through your marketing program. Your marketing plan is essential to your success. Using a...

The 80/20 rule - that 80 percent of your sales come from the top 20 percent of your customers - applies to most small businesses. Nurturing that precious 20 percent...

As any small business owner knows, maintaining smooth cash flow requires juggling nearly every facet of a business, from staying on top of accounts receivable, to extending lines of credit,...